FAQ: OVERLOAD - The Ultimate Six-Degree-of-Freedom Shooter
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

What is going on with new stretch goals?

All pre-orders/funds raised in BackerKit will contribute to new stretch goals. Our next goal is for improved mod tools and editor docs at $350,000.

How do I add funds with PayPal as a Pre-order customer

Get in touch with us at the “contact us” page below and we will create a blank pledge for you to pre-order with. From here, we will provide you with a link to get logged in to your blank pledge. Once logged in you can add funds using this link: https://overload.backerkit.com/backer/paypal_pledges

Alternately, we can work out adding funds via PayPal more directly using the “contact us” page below.

How can I add more digital copies/shirts/physical copies of the game to my pre-order?

If you want to order one or more additional digital copies (at $20 each), or if you pre-ordered at the $120 level or above and want to order additional shirts or physical copies, get in contact with us below and we can the item(s) to your pre-order.

How do I add funds with PayPal as a backer?

Once you are in the survey, you can go to this link to add credit: https://overload.backerkit.com/backer/paypal_pledges

What about multiplayer?

Due to overwhelming demand, we are now committing (if the Kickstarter makes it) to making a MULTIPLAYER EXPANSION for Overload. We always wanted to have multiplayer and believed we would eventually, but we did not feel comfortable making a public commitment to it. It’s too easy for something like multiplayer to blow up the schedule and adversely affect the single player game. We want to hit our single player date with a great game. So, here’s our plan: We will deliver the single player game in March, 2017. If the Kickstarter campaign is successful, we will deliver multiplayer as an expansion sometime after that (likely 6-8 months). Everyone who backs the campaign at the DIGITAL EDITION reward level and above will receive a free copy of the multiplayer expansion. We are not sure on the scope, but it will include the competitive modes and key features that kept Descent going for over 20 years. Last updated: Mon, Feb 29 2016 12:22 pm EST

You’re making this for VR, right?

Yes we are! See update #20 for more details! Last updated: Wed, Mar 9 2016 2:30 pm EST

Will you support user-created levels?

We are building our levels with a custom standalone editor. We plan on releasing the level and geometry mesh editors to the community after Overload is released, and supporting custom levels on the PC. Last updated: Wed, Feb 10 2016 10:25 am EST

Didn’t you guys already do a Kickstarter for Descent: Underground?

Nope – that’s not us. Descent: Underground is being created by a different group of developers (with experience in space games like Wing Commander and Star Citizen) who have licensed the name from Interplay and are creating a new game with a different focus. We’ve talked to them a couple times and they seem pretty cool. Overload and Descent: Underground are completely different games from different groups of people, but we all love 6-degree-of-freedom shooters. Last updated: Wed, Feb 10 2016 10:25 am EST

What are the hardware requirements?

You need a PS4, XB1, or PC. Overload will have detail settings that should make the game playable on any relatively modern PC hardware. To get the best experience we recommend: * Graphics card with Shader 3.0 support (1GB+ VRAM recommended) * 2GHz Dual core processor or higher (i3 or higher recommended) * 4GB of memory * 10GB of HD space (rough estimate, could be higher) Last updated: Thu, Feb 11 2016 10:45 am EST

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Backer Accounts

I’m having password trouble! - I can’t remember my password!

When you reset your password, you may need to clear your cache and temporary browsing history so that your old password is removed from your saved passwords. Next, use this link to reset your password.

I’m having password trouble! - I’ve reset my password but it still doesn’t work!

You may not have an account. You can create an account by clicking the account confirmation link in any survey you have. You can also get started with signing up for a BackerKit account here.

If you have created an account and have gone through the previous steps, but are still having trouble, please reach out to us via the contact form. Let us know any important details (browser type, mobile device or computer, OS, etc).

Do I need a BackerKit account to fill out/receive my survey?

You do not need a BackerKit account to access your surveys through BackerKit BackerKit accounts help to manage and keep track of surveys and are especially helpful for folks who have backed multiple projects.

Do I have an account?

Try account recovery here.

You may or may not have an account set up, but you can access the Account Request Confirmation from the bottom of the confirmation page of any of your surveys.

How do I update my email address in my backer account?

Contact BackerKit support by signing in to your BackerKit account, and then clicking on “Need Help?” in the top right side of the page! We will ask you to verify that you are the account holder; and to provide the new email address to which you would like to update your account. You can verify by your ownership of your backer account by either of the following methods:

* Sending us an email from the old email address, specifying the new email address for your backer account.

* Sending us a screenshot of your original pledge that shows your backer number on Kickstarter (or Indiegogo, etc).

How do I delete my backer account?

While signed in to your BackerKit account, click on “Need Help?” on the top right side of the page.

If you delete your account, you will still be able to access your surveys in the future -- no account needed.

What is a backer account?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team-BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

A backer account helps backers (like you!) to keep their surveys organized. Oftentimes, people who support projects that use crowdfunding support multiple projects across crowdfunding platforms. Any project that uses BackerKit will appear in your BackerKit account, and will allow you to help keep track of updates such as address, items, timelines, support, etc.

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